Privacy policy
Privacy Notice
Last Updated: October 15, 2026
This Privacy Notice explains how Hangzhou Longmeier Information Technology Co., Ltd., doing business as Virestav, collects, uses, discloses, stores, and otherwise processes personal information when you visit www.virestav.com, place an order, contact us, or otherwise interact with our services.
For purposes of this Privacy Notice, references to “Virestav,” “we,” “us,” or “our” mean Hangzhou Longmeier Information Technology Co., Ltd. where it acts as the operator of this website and controller or business responsible for the relevant personal information.
1. Information We May Collect
Depending on how you interact with our website, we may collect the following categories of information.
Contact Information
This may include:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and Transaction Information
This may include:
- Products purchased or considered
- Order number
- Order value
- Shipping selection
- Transaction status
- Returns and refund records
Payment-Related Information
Payments may be processed through third-party payment service providers.
We generally do not need to directly store complete payment card numbers.
Payment providers may process card details, billing information, fraud-prevention information, and transaction identifiers according to their own privacy practices and applicable law.
Device and Usage Information
When you use the website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location derived from IP address
- Referring website
- Website interaction data
- Session and cookie identifiers
Customer Service Information
If you contact us, we may process:
- Your messages
- Order-related information
- Photographs or videos you provide
- Customer service history
- Return and refund information
2. How We Use Personal Information
We may use personal information to:
- Process and manage orders
- Confirm payments
- Arrange fulfillment and delivery
- Send transactional and shipping communications
- Provide customer support
- Handle returns, refunds, cancellations, and disputes
- Maintain and improve our website
- Detect fraud, unauthorized transactions, or security threats
- Maintain business records
- Comply with legal and regulatory obligations
- Protect our customers, business, and legal rights
- Provide marketing communications where permitted or where you have provided any consent required by applicable law
- Measure website performance and advertising effectiveness where permitted
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage technologies, and similar tools.
These technologies may be used for:
- Essential website functions
- Shopping cart functionality
- Checkout and security
- Fraud prevention
- Remembering preferences
- Analytics
- Advertising and marketing measurement
Where required by applicable law, non-essential cookies or similar technologies will be subject to an appropriate consent or preference mechanism.
You may also be able to manage certain cookie preferences through your browser.
Disabling necessary cookies may affect the operation of portions of the website.
4. How We Share Information
We may disclose information to service providers and other parties when reasonably necessary to operate our business.
These may include:
Ecommerce and Hosting Providers
Our ecommerce infrastructure and related website functionality may be supported by third-party technology providers such as Shopify and related service providers.
Payment Providers
Payment processors help authorize and process transactions.
Fulfillment and Logistics Providers
We may share shipping information with warehouses, fulfillment partners, postal operators, and delivery carriers so that orders can be delivered.
Technology, Security, Analytics and Marketing Providers
We may use vendors that help us with:
- Website hosting
- Analytics
- Fraud prevention
- Cybersecurity
- Customer support
- Email communications
- Advertising measurement
Where required, their processing is subject to appropriate contractual or legal restrictions.
Professional and Legal Parties
Information may be disclosed to auditors, accountants, insurers, legal advisors, regulators, courts, or government authorities where reasonably required.
Business Transactions
If our business is reorganized, acquired, merged, or transferred, relevant information may be transferred as part of that transaction, subject to applicable law.
5. International Processing
Because we conduct cross-border ecommerce activities and use third-party technology, payment, fulfillment, and service providers, personal information may be processed in countries different from your place of residence.
Where required by applicable law, we take reasonable steps to use appropriate safeguards for such transfers.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Processing and fulfilling transactions
- Customer support
- Returns and refunds
- Accounting and tax records
- Fraud prevention
- Contract enforcement
- Legal and regulatory obligations
- Resolving disputes
Retention periods may vary depending on the type of information and legal requirements.
7. Data Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, which may include the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of certain information
- Opt out of certain marketing communications
- Exercise applicable privacy-choice rights
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy request, email:
Please include sufficient information for us to reasonably verify and process your request.
9. Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe option contained in the relevant communication where available.
Transactional emails related to purchases, security, customer service, or policy matters may still be sent when necessary.
10. Children's Privacy
Our website is intended for general audiences and is not designed to knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, contact us so we can review the matter.
11. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Their privacy practices are governed by their own policies.
We encourage you to review those policies before providing information to third parties.
12. Changes to This Privacy Notice
We may update this Privacy Notice when our practices, technology, services, or legal obligations change.
The current version will be posted on this page together with the updated “Last Updated” date.
13. Contact Us About Privacy
The business responsible for this website is:
Hangzhou Longmeier Information Technology Co., Ltd.
Business Address:
3rd Floor, Commercial Unit No. 30, Building 11, Hangzhou Yuanye Auto Parts & Hardware Market, Ningwei Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Email:
service@virestav.com
Telephone:
+86 571 8215 0102
Website:
www.virestav.com