SHIPPING POLICY
Shipping Policy
Last Updated: October 15, 2026
This Shipping Policy describes order processing and shipping practices for eligible purchases from www.virestav.com.
Virestav is owned and operated by Hangzhou Longmeier Information Technology Co., Ltd.
1. Shipping Destination
We currently support shipping to eligible addresses within the United States.
At this time, we do not advertise routine delivery to countries outside the United States.
Certain remote locations or addresses that cannot be serviced by available carriers may be unavailable.
Shipping availability will be confirmed during checkout where applicable.
2. Order Processing Time
After successful payment and order confirmation, orders are normally processed within 7 business days.
Processing time includes activities such as:
- Order verification
- Payment confirmation
- Inventory allocation
- Product preparation
- Packing
- Transfer to the applicable shipping carrier
Processing time does not include carrier transit time.
Orders placed on weekends or applicable public holidays may begin processing on the next business day.
3. Estimated Delivery Time
After dispatch, estimated delivery to eligible addresses within the United States is normally:
4–7 business days
Therefore:
Processing: up to 7 business days
Estimated carrier delivery after dispatch: 4–7 business days
Delivery estimates are provided for general guidance and are not guaranteed arrival dates.
4. Shipping Costs
Available shipping methods and any applicable shipping charge will be displayed at checkout before payment is completed.
Where free shipping or a promotional shipping offer applies, the applicable condition will be shown on the website or during checkout.
We do not intend to charge a customer a shipping amount different from the amount presented and accepted during checkout.
5. Order Fulfillment
Orders may be fulfilled through our own facilities or third-party fulfillment and logistics partners depending on:
- Inventory availability
- Product type
- Destination
- Operational requirements
We do not represent that every order is dispatched from a warehouse physically located in the customer's state or local area.
6. Shipping Confirmation and Tracking
Once your order has been dispatched and tracking information becomes available, we may send you a shipping confirmation email containing a tracking number or tracking link.
Please allow time for the shipping carrier to scan the package and update the tracking system.
7. Delivery Delays
Delivery can occasionally be affected by circumstances such as:
- Severe weather
- Peak shopping periods
- Public holidays
- Carrier congestion
- Transportation disruptions
- Security inspections
- Customs procedures where relevant
- Natural disasters
- Incorrect or incomplete delivery information
If your order is delayed, you may contact us at service@virestav.com.
8. Lost Packages
If your tracking information has not updated for an extended period or your package appears to be lost, contact us with your order number.
We will review the available shipping information and, where appropriate, work with the relevant carrier or fulfillment provider.
We do not automatically deny assistance merely because a package has been handed to a carrier.
9. Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check the delivery address used on your order.
- Check mailboxes, entrances, reception areas, lockers, and other safe delivery locations.
- Ask household members or building staff where appropriate.
- Contact us if the package remains missing.
We will review the circumstances and available carrier information.
A “Delivered” tracking scan does not automatically prevent a customer from contacting us for assistance.
10. Incorrect or Incomplete Address
Customers are responsible for entering accurate shipping details at checkout.
If you notice an error, contact us immediately.
We will attempt to correct the address if the order has not reached an irreversible shipping stage.
Once the shipment has entered carrier processing, a change may not be possible.
11. Returned-to-Sender Shipments
If an order is returned to us because of:
- An incomplete address
- An incorrect address
- Failed delivery
- Refusal
- Failure to collect
contact customer support.
We will review whether reshipment or refund options are available based on the circumstances.
12. Taxes, Duties and Fees
Charges presented and collected during checkout will be displayed before the customer completes payment.
If an unexpected delivery-related fee arises, contact us before making any additional payment where practicable so that we can review the situation.
13. Contact Information
For shipping questions, contact:
Email:
service@virestav.com
Telephone:
+86 571 8215 0102
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding public holidays.
Business:
Hangzhou Longmeier Information Technology Co., Ltd.
Business Address:
3rd Floor, Commercial Unit No. 30, Building 11, Hangzhou Yuanye Auto Parts & Hardware Market, Ningwei Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China