CONTACT US
Contact Us
Thank you for visiting Virestav.
If you need assistance with a product, order, delivery, return, refund, payment, account, or website issue, please contact our customer support team.
To help us locate your order and respond efficiently, please include your order number whenever your inquiry concerns an existing purchase.
Customer Support
Email:
service@virestav.com
Telephone:
+86 571 8215 0102
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM China Standard Time (UTC+8)
Excluding public holidays.
Email inquiries may be submitted at any time. Messages received outside customer service hours will be reviewed during the next available business period.
We normally aim to respond within 1–2 business days.
Order Support
When contacting us about an order, please provide where applicable:
- Your full name
- Order number
- Email address used for the order
- A brief description of the issue
- Relevant photographs or video if the product arrived damaged, defective, or incorrect
Please do not send sensitive payment information such as complete card numbers, card security codes, or online banking passwords by email.
Returns
Do not return products without first contacting us.
Return locations may differ depending on the product, fulfillment location, and reason for return.
After your return request is reviewed and approved, customer support will provide the applicable return instructions and return address.
Please do not automatically send returns to our business registration address unless our customer support team specifically instructs you to do so.
Business Information
Virestav is owned and operated by:
Hangzhou Longmeier Information Technology Co., Ltd.
Business Address:
3rd Floor, Commercial Unit No. 30, Building 11, Hangzhou Yuanye Auto Parts & Hardware Market, Ningwei Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Website:
www.virestav.com
Email:
service@virestav.com
Telephone:
+86 571 8215 0102
Last Updated: October 15, 2026