RETURN POLICY
Return Policy
Last Updated: October 15, 2026
This Return Policy applies to eligible purchases made through www.virestav.com.
Virestav is owned and operated by Hangzhou Longmeier Information Technology Co., Ltd.
1. 180-Day Return Window
Eligible products may be returned within 180 calendar days after delivery.
The 180-day period begins on the date the carrier records the order as delivered or another reliable delivery date is established.
Return requests submitted after the applicable return period may not qualify unless required by applicable law.
2. Return Eligibility
To qualify for a standard preference-based return, the product should generally:
- Be in substantially the same condition in which it was received
- Include the original packaging where reasonably available
- Include relevant accessories or components
- Not show damage caused by misuse, abuse, unauthorized modification, or improper handling
- Be accompanied by sufficient proof of purchase
A product does not necessarily need to be unopened in every situation.
Eligibility will depend on the product, its condition, the reason for return, and applicable consumer law.
3. Damaged, Defective or Incorrect Products
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing significant components
- Materially different from the product ordered
please contact us as soon as reasonably possible.
Send an email to service@virestav.com with:
- Your order number
- A description of the issue
- Relevant photographs or video where appropriate
After reviewing the circumstances, we may provide an appropriate replacement, refund, return arrangement, or other reasonable solution.
Customers will not be required to unfairly bear the cost of resolving an error attributable to us.
4. How to Request a Return
Before sending a product back, contact:
Please include:
- Your order number
- Product you wish to return
- Reason for return
- Relevant photographs where appropriate
Our support team will review the request and provide further instructions.
Returns sent without authorization may be delayed or may not be accepted.
5. Return Address
Please do not automatically send returns to our registered business address.
Depending on inventory, fulfillment arrangements, and the relevant product, the appropriate return facility may differ from our corporate registration address.
After your return request has been approved, our customer support team will provide:
- The correct return destination
- Packaging instructions where required
- Any applicable return reference
- Shipping instructions
6. Return Shipping Costs
Return shipping responsibility is determined in consultation with customer support according to the reason for the return.
For a preference-based return, such as a customer changing their mind, the appropriate return shipping arrangement will be discussed and confirmed before the item is sent.
If an item is damaged, defective, incorrect, or materially different from the product description due to a circumstance attributable to us, we will provide an appropriate resolution without requiring the customer to unfairly bear costs arising from our error.
Please contact us before purchasing return postage.
7. Exchanges
Where operationally available, we may offer an exchange or replacement instead of a refund.
Availability will depend on inventory and the circumstances of the request.
If a direct exchange cannot be provided, we may instead process an eligible refund and allow the customer to place a new order.
8. Non-Returnable Items
Certain items may not qualify for ordinary preference-based returns where permitted by applicable law, including:
- Products that cannot be resold for hygiene or safety reasons after use
- Personalized or customized products
- Gift cards
- Products damaged through misuse
- Items substantially altered after delivery
This does not eliminate rights that may apply to damaged, defective, incorrect, or misdescribed products.
9. Refund Review
Once an authorized return is received, we may inspect the returned item.
We will notify you when the return has been reviewed and whether the refund has been approved.
10. Refund Processing Time
Approved refunds are normally issued to the original payment method within 7 business days after the returned product has been received and inspected.
If we approve a refund without requiring a physical return, we normally issue the refund within 7 business days after approval.
After we issue a refund, banks, card issuers, and payment providers may require additional processing time before funds appear in the customer's account.
That additional bank processing period is outside our direct control.
11. Original Shipping Charges
Whether original outbound shipping charges are refundable depends on:
- The reason for return
- The order circumstances
- The applicable shipping service
- Applicable consumer law
If the return results from our error, we will consider the relevant original shipping charges as part of the resolution.
12. Refused or Unclaimed Packages
If a package is refused, left unclaimed, or returned to sender, please contact us.
Any refund or reshipment will be reviewed based on the circumstances and any carrier costs actually incurred.
13. Incorrect Address
Customers should review their shipping address carefully before completing checkout.
If you notice an error, contact us as soon as possible.
We will attempt to assist before shipment, but address changes cannot be guaranteed once fulfillment or carrier processing has begun.
14. Contact Us
Hangzhou Longmeier Information Technology Co., Ltd.
Email:
service@virestav.com
Phone:
+86 571 8215 0102
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding public holidays.
Business Address:
3rd Floor, Commercial Unit No. 30, Building 11, Hangzhou Yuanye Auto Parts & Hardware Market, Ningwei Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China