ABOUT US
About Us
Welcome to Virestav.
Virestav is an online retail store created to offer customers a convenient, transparent, and reliable way to discover and purchase products online.
We believe online shopping should be straightforward. Customers should be able to understand what they are purchasing, how their order will be processed, when it is expected to arrive, and how to contact us if assistance is needed.
For this reason, we aim to provide clear product information, transparent order policies, accessible customer support, and consistent after-sales service throughout the purchasing process.
Who Operates Virestav?
Virestav is owned and operated by Hangzhou Longmeier Information Technology Co., Ltd.
Hangzhou Longmeier Information Technology Co., Ltd. is the legal business entity responsible for operating www.virestav.com, providing customer service, administering customer orders, and maintaining the policies published on this website.
This company is also the seller of record for eligible purchases made through www.virestav.com unless otherwise clearly stated during checkout.
Our Approach
Our business is built around several principles:
Clear Product Information
We aim to provide useful product descriptions, images, specifications, pricing, and other information that help customers make informed purchasing decisions.
Transparent Order Processing
Customers should know when an order is being prepared, when it is dispatched, and approximately how long delivery should take.
Accessible Customer Support
If you have a question before or after placing an order, you may contact us using the customer support information listed below.
Practical After-Sales Support
If an order arrives damaged, incorrect, or otherwise requires assistance, our customer service team will review the circumstances and work with you toward an appropriate resolution.
Where We Currently Ship
Virestav currently accepts and ships eligible orders to addresses within the United States.
Availability may depend on the delivery address and product.
We do not currently represent that we routinely ship to every country worldwide.
Order Processing and Delivery
Orders are normally processed within 7 business days after successful payment and order confirmation.
Once an order has been dispatched, estimated delivery within the United States is generally 4–7 business days.
Actual delivery times may vary because of carrier operations, weather, holidays, customs or security inspections where applicable, incorrect address information, regional disruptions, and other circumstances outside normal operating conditions.
Returns and Refunds
Eligible products may be returned within 180 calendar days after delivery, subject to our Return Policy.
Return shipping arrangements and responsibility for return shipping costs are determined in consultation with customer support according to the reason for the return.
Approved refunds are normally issued to the original payment method within 7 business days after the returned product has been received and inspected, or within 7 business days after refund approval where a physical return is not required.
Please review our Return Policy for complete details.
Contact Information
Legal Company Name:
Hangzhou Longmeier Information Technology Co., Ltd.
Brand:
Virestav
Website:
www.virestav.com
Business Address:
3rd Floor, Commercial Unit No. 30, Building 11, Hangzhou Yuanye Auto Parts & Hardware Market, Ningwei Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Customer Support Email:
service@virestav.com
Customer Service Phone:
+86 571 8215 0102
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding public holidays.
Last Updated: October 15, 2026